Returns, Refunds and Complaints Policy at Florist Barnsbury
Our Commitment to Freshness & Satisfaction
Florist Barnsbury is proud to be your trusted local flower expert, dedicated to delivering only the freshest and most beautiful arrangements right to your doorstep. As a neighbour to homes and businesses across Barnsbury, our primary goal is to ensure your happiness with every order you place. Our Returns, Refunds & Complaints policy is designed to guarantee your peace of mind when shopping with us, supported by our renowned Fresh Flowers Guarantee for all Barnsbury customers.
Fresh Flowers Guarantee in Barnsbury
We take immense pride in the quality and freshness of our flowers. Every bouquet and arrangement is expertly crafted on the day of delivery, using only premium, recently sourced blooms. Our Fresh Flowers Guarantee promises that your flowers will arrive vibrant, fragrant, and full of life. If for any reason your arrangement does not meet our high standards or your expectations, we are here to resolve the issue swiftly.
Damaged-On-Arrival Policy
Though we handle every order with great care, the occasional mishap can occur during transit. If your flowers arrive damaged or are not as described, please notify us within 24 hours of delivery. To help us resolve the matter quickly, we recommend keeping the flowers in their original packaging and taking clear photos of the damage. This helps us determine the most appropriate way to make things right for you.
Freshness Window Coverage
We believe your flowers should be enjoyed for as long as possible. If, within 3 days of receiving your flowers, you notice premature wilting or loss of freshness beyond normal expectations, let us know promptly. Our team may request images or further details to better assess the concern. This coverage is part of our ongoing commitment to ensuring each order meets our Fresh Flowers Guarantee standard in Barnsbury.
Refunds and Replacement Options
Your satisfaction is our top priority. If your complaint meets our damages or freshness criteria, we offer two resolution choices:
- Replacement: We will arrange for a new bouquet or arrangement, delivered at the earliest available opportunity, completely free of charge.
- Refund: If preferred, we can issue a full or partial refund based on the extent of the issue. Refunds are processed using your original payment method, generally within 3–5 working days.
Our friendly team will guide you through these options to ensure you are delighted with the outcome.
How to Make a Complaint
If you are dissatisfied with any aspect of your order, please reach out to us as soon as possible so we can investigate and resolve your concern. When submitting a complaint, please provide your order details, delivery date, and, if relevant, supporting images. We aim to acknowledge all complaints within one working day and strive to resolve them to your satisfaction within 3 working days. Your feedback is invaluable in helping us maintain and enhance our service standards.
Proud to Serve Barnsbury
As a well-established Barnsbury florist, we are committed to building trust with every delivery. Households and businesses throughout Barnsbury rely on us for exceptional flowers and customer care. Should you ever need assistance regarding returns, refunds, or complaints, rest assured you are in capable, local hands. Thank you for choosing Florist Barnsbury for your floral needs.
