Barnsbury Flower Delivery Online – T&Cs for Local & Surrounding Areas

Terms & Conditions for Online Flower Delivery in Barnsbury

Introduction

Welcome to Florist Barnsbury's Terms & Conditions. These terms apply to all purchases made through our e-commerce website for flower delivery services in Barnsbury and its surrounding areas. By placing an order with us, you agree to comply with and be bound by the following terms. Please read them carefully before ordering any of our floral products or services. These Terms & Conditions are designed to promote clarity and transparency regarding your rights and obligations when ordering online flower delivery from Florist Barnsbury.

Order Process

To order flowers online with Florist Barnsbury, customers must select their desired floral arrangements or products from our website, follow the checkout process, and provide all required delivery details. The order is considered an offer by you to purchase the specified goods and is subject to acceptance by Florist Barnsbury. Once your order has been placed, you will receive an order confirmation to acknowledge that we have received your request. This email is not an acceptance of your order but a confirmation of receipt.

Acceptance of your order and the formation of a contract between you and Florist Barnsbury will occur upon dispatch of the goods to the supplied delivery address. If your order cannot be fulfilled for any reason (including, but not limited to, lack of availability or issues with payment), you will be informed and the payment reversed where applicable.

It is the customer’s responsibility to ensure that all delivery information, including address and contact details, are entered accurately. Florist Barnsbury cannot be held responsible for delays or failed deliveries as a result of incorrect or incomplete information.

Product Availability & Substitution Policy

We strive to ensure all items displayed on our website are available and accurately described. However, due to the perishable nature of flowers and fluctuating seasonal availability, certain products may occasionally become unavailable. In such instances, Florist Barnsbury reserves the right to substitute items of equal or greater value and similar style or colour, whilst maintaining quality and customer satisfaction.

All images displayed on our website are for illustrative purposes only. While we endeavour to replicate the appearance of arrangements shown, natural products may vary in colour, size, or form. Accessories, vases, or packaging included in photographs may also differ from those supplied.

Delivery Policy

Florist Barnsbury offers online flower delivery within Barnsbury and the surrounding areas. You will have the option to select your preferred delivery date during the checkout process. We strive to deliver your flowers on the selected date; however, specific delivery times cannot be guaranteed unless otherwise specified as part of a premium time-specific service.

Deliveries are generally made between 8:00 am and 6:00 pm, excluding public holidays unless otherwise announced on our website. Should the recipient not be present at the delivery address, our driver will attempt to leave the flowers with a neighbour, at a safe location, or will leave a calling card so the recipient can arrange re-delivery or collection as appropriate.

If a delivery is prevented due to incorrect address details, lack of access, or other reasons beyond our control, Florist Barnsbury reserves the right to charge a re-delivery fee or treat the order as complete.

Payments

All payments for online flower delivery must be made in advance through the secure payment systems provided on our website. We accept most major credit and debit cards, as well as other payment methods indicated at checkout. All transactions are processed in British Pounds Sterling (GBP).

Prices displayed on our website are inclusive of VAT where applicable. Delivery charges, if any, will be clearly stated during the ordering process before payment is taken. Your order will only be processed once payment has been successfully received. Florist Barnsbury will not be liable for delays arising from declined or incomplete payments.

Order Amendments & Cancellations

If you wish to amend or cancel your order, you must do so as soon as possible and no later than 24 hours before the scheduled delivery date. We will always strive to accommodate amendments or cancellations, but due to the bespoke nature of flower arrangements and the perishable quality of our goods, we cannot guarantee changes if notified less than 24 hours before delivery.

Cancellations made in accordance with this policy will be refunded in full to the original payment method. Orders already prepared or dispatched cannot be amended or cancelled, and no refund will be available in such cases. If you wish to make a change, please contact us with your order details for support.

Non-Delivery & Delivery Issues

If your flower delivery to Barnsbury or the surrounding area does not arrive on the agreed date or time, or if the order is incorrect or unsatisfactory, please notify Florist Barnsbury as soon as possible, ideally within 24 hours of the intended delivery date. We will investigate the issue thoroughly and, where appropriate, offer a replacement or refund at our discretion. Late notification may compromise our ability to resolve the issue, especially for perishable items.

Returns & Refunds

Due to the perishable nature of fresh flowers, returns are generally not accepted unless the flowers are damaged on arrival or the incorrect product has been supplied. If you believe there is a problem with your order, please contact us with photographic evidence within 24 hours of delivery. Subject to investigation, Florist Barnsbury may offer a replacement or refund for items that do not meet our high standards of quality and freshness.

Refunds, where applicable, will be issued to the original payment method within 7-10 working days following confirmation of eligibility. Non-perishable items may be returned under standard consumer rights provided they are unused and in their original packaging.

Quality Guarantee & Complaints

Florist Barnsbury is committed to delivering high-quality floral arrangements for online flower delivery across Barnsbury and beyond. If for any reason you are dissatisfied with our products or services, please contact us promptly outlining your concerns. We will address any complaints in a timely and professional manner, aiming for a fair and satisfactory resolution for all parties involved.

Customer Responsibilities

By placing an order online you confirm that you are aged 18 or over, and that any details provided are accurate and complete. It is your responsibility to provide suitable and accurate delivery instructions for the safe handover of goods. If you are ordering on behalf of someone else, you are responsible for ensuring all details are correct and that the recipient is available to accept the order.

Liability

Florist Barnsbury’s liability for any losses you may suffer as a result of using our website or services is strictly limited to the value of the purchase price of your order. We endeavour to ensure that all products reach you in perfect condition and as described. However, we are not liable for any indirect, consequential, or special losses or damages, including but not limited to loss of profits, loss of business, or reputational harm, whether in contract, tort, or otherwise.

We shall not be liable for any failure to deliver goods due to an event beyond our reasonable control, including, without limitation, acts of God, pandemics, adverse weather, strikes, or supply chain disruptions.

Intellectual Property & Use of the Website

All content on the Florist Barnsbury website, including images, text, graphics, logos, and product descriptions, are the intellectual property of Florist Barnsbury or its licensors. Unauthorised use, copying, reproduction, or modification for commercial purposes is strictly prohibited without prior written consent. Use of our website is permitted solely for the purpose of browsing, ordering, or enquiring about online flower delivery in Barnsbury and the surrounding areas.

Privacy and Data Protection

All customer data collected during the ordering process is treated in accordance with UK Data Protection laws and the Florist Barnsbury privacy policy. We are committed to safeguarding your personal details and will never share your data with unauthorised third parties unless required to fulfil your order or comply with legal obligations. By placing an order, you consent to the use of your details for the purposes of processing and delivering your purchase, as well as for communication regarding your order.

Changes to Terms & Conditions

Florist Barnsbury reserves the right to amend or update these Terms & Conditions at any time, with or without notice. Any changes will become effective immediately upon being posted to our website. It is the responsibility of customers to review the Terms & Conditions periodically for updates. Continued use of our services following any changes constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions and any disputes arising from them or from your use of Florist Barnsbury’s online flower delivery services shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute.

Additional Information

These Terms & Conditions apply to all customers ordering online flower delivery for Barnsbury and the surrounding areas. If you have any questions about these terms, your purchase, or our delivery services, please contact us through the details provided on our website. Your statutory rights as a consumer are not affected by these terms.